Frequently asked questions

Costs for assessment vary depending on the referral question, child’s abilities, and the complexity of the assessment. The estimated cost for different types of assessment is listed on our website. Psychological and speech assessments are completed at an hourly rate where payment is due at the end of each session. Each session lasts approximately an hour, though the exact time may vary. Fees are rounded up to the nearest 15-minute interval.

Psychological assessment services are not covered by the Medical Service Plan (MSP).

We do not provide direct billing services for Extended Health Benefits Plans. Instead, families receive a receipt under 'Psychological Services' or 'Speech and Language Pathology Services' to submit to their insurers for reimbursement. It is the family's responsibility to check with their providers about the limits and eligibility for reimbursement. However, we do provide direct billing options for specific service providers, such as Variety Funds and Jordan Principal. Families are required to make necessary arrangements (e.g., obtain an estimated cost quote) with our office and obtain approval prior to scheduling appointments. Please note that without prior arrangement and approval, direct billing to third-party insurers will not be available.

Please refer to your Extended Health Benefits plan to determine if our services are covered. Families receive a receipt under 'Psychological Services' or 'Speech and Language Pathology Services' to submit to their insurers for reimbursement. Coverage amounts for Registered Psychologists and Speech and Language Pathology Services can vary based on your plan, so it is your responsibility to review your policy or contact your provider to ascertain the details of your coverage. It is the family's responsibility to check with their providers about the limits and eligibility for reimbursement. When choosing to see our supervised associate, please note that some providers require a psychologist to be present in all sessions and may not reimburse the fees if this condition is not met.

Appointments for parent interviews and feedback sessions can be billed under either the attending parent(s) or the child’s name. However, if you choose to have the parent interview or feedback session billed under the parent(s)' name, we cannot also bill the same appointment under the child’s name. If you choose to bill the interview or feedback under the parent(s)' name, it may be possible to split the charges equally between both parents, depending on the total time billed. If a parent does not attend the interview or feedback session, we cannot issue a receipt under the non-attending parent’s name. As this is an assessment for a child or a youth, all assessment appointments with the child and report preparation fees are billed under the child's name and cannot be billed under the parents' names. The final report is usually billed as a single service item unless otherwise requested. We issue receipts after each payment based on the specific service provided. For example, if an appointment takes place on a particular date, we cannot issue a receipt for that appointment using a different date. In the case of the in-person appointment with the child, it is considered a single session and therefore cannot be split into two separate sessions on the same day. Insurers do contact us to verify families' claims from time to time. During such instances, we will need to confirm various details when asked, such as the specific date of an appointment, the amount for a particular invoice, the type of services provided, and the names of attendees. You can also refer to the next section titled "How will the services be listed on my receipt?" for more information and examples.

Both direct services (e.g., scheduled appointments) and indirect services (e.g., scoring time and report preparation, etc.) will be billed under the category of "Psychological Services" or "Speech and Language Pathology Services". Your receipts will indicate "Psychological Services" or "Speech and Language Pathology Services". As we only conduct assessments, we are unable to change the receipt to "therapy", "counselling", or "treatment" if your coverage only provides coverage for these types of services. • Billing is appointment-based: Invoice for each appointment is generated based on the specific date of the appointment and cannot be changed • Example of billing for in-person appointments: For an in-person appointment on January 1, a single invoice will be issued for that appointment date. • Parent interview and feedback session: The invoice for these sessions can be split between two parents if both attend. • Billing for indirect services: There are also fees applied for indirect services, such as the final report or test scoring time after each appointment. These services are billed separately and issued as individual invoices per service. For example, scoring time for IQ testing will be billed as a separate invoice. • Final report: The final report will be billed as a single invoice, under the child's name.

When seeing our associate, assessments follow a flat-fee model. Families are charged a fixed cost for the assessment. However, in cases of missed appointments or late cancellations, a fee of $200 per hour will be applied based on the scheduled appointment time. Please see the billing structure below: • Appointments are billed based on the scheduled time, not the actual time used. • As part of a flat fee model, the total cost remains the same regardless of how much time is used. • Clients may choose to pay the full amount upfront or be billed per session. How we issue receipts for working with an associate is the same as when seeing our registered psychologist, except that both of their names will appear on the receipt. Please refer to the sections above titled “How are receipts issued? Can the receipts be split between the parent and child?” or “How will the services be listed on my receipt?” for more information on receipts. It is the family’s responsibility to check with their extended health provider to confirm whether services provided by an associate are covered, as some providers require a psychologist to be present in all sessions.

Payment can be paid via cash, cheque, or Interact e-transfer. We do not accept credit cards. You will receive an invoice after each session. An official receipt will be emailed to you after we received payment. You can submit the receipt to your Extended Health Benefits Plan for reimbursement or to retain it as a medical expense for income tax purposes, if applicable.